Introduction
At Rinser Homecare, we aim to provide high-quality products and services. This Refund and Cancellation Policy outlines the terms and conditions under which refunds and cancellations are processed.
Cancellation Policy
- Order Cancellation:
Orders may be canceled within 24 hours of placing the order. To cancel an order, please contact us at rinserhomecare@gmail.com or call 875-443-3639. After 24 hours, cancellations may not be accepted, and you may need to follow the return process. - Service Cancellation:
If you wish to cancel a service appointment, please notify us at least 48 hours in advance. Cancellations made within 48 hours of the scheduled appointment may incur a cancellation fee.
Refund Policy
- Eligibility for Refunds:
Refunds are available under the following conditions: - The product received is defective or damaged.
- The product differs significantly from what was described on our website.
- You receive the wrong product.
- Requesting a Refund:
To request a refund, please contact us at rinserhomecare@gmail.com or call 875-443-3639 within 7 days of receiving the product. Provide your order number, details of the issue, and any supporting documentation, such as photos of damaged items. - Processing Refunds:
Upon receiving and verifying your refund request, we will process the refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. - Non-Refundable Items:
Certain items, such as personalized or custom-made products, may not be eligible for a refund unless they are defective or damaged.
Returns
- Return Process:
To return a product, please contact us for a return authorization. Products must be returned in their original condition and packaging. You will be responsible for the return shipping costs unless the return is due to a defect or error on our part. - Return Address:
Rinser Homecare
Contact Us
For any questions regarding these Terms and Conditions, please contact us at:
- Email: rinserhomecare@gmail.com
- Phone: +91 875-443-3639